How do we source our treasures?

Sustainable practices have been developed in sourcing quality items from private sellers, consignment selling and deceased estates.  Occasionally we source stock from local (Victorian) community charities with a proven track record in assisting people in dire need.  We consciously make the decision and effort to support ground roots charities who directly assist people with emergency housing, food, rent assistance and emotional support. Your purchases are directly helping put food on the table, providing shelter and supporting people in genuine need.  We also utilise the skilled experience of our local community with passionate, talented souls who lovingly mend, repair and present these beautiful treasures for your consideration.

This direction is time consuming and multifaceted, but is vitally important in moving Gently Held Vintage forward in a truly compassionate way; so that our business can help others, as well as being a retail outlet and a source of quality vintage and preloved fashion and collectables. Supporting the community that supports and nurtures is paramount to our ethos.

Moving house, deceased estates

I offer a free service to come into your home and help you make decisions on sorting, selling and moving on. Please enquire at the shop, or at annie@gentlyheld.com.au

Laybuys

Laybys are welcome at Gently Held.

Term of laybuys is 4-6 weeks with weekly payments. A minimum deposit of 30% is required.

Laybuys can be extended if regular payments are made. Please contact the store if you have any difficulties.

A cancellation fee may apply.

Terms and conditions are as per Australian consumer law.

Returns Policy

Great care is given in presenting quality second hand items. The majority of our clothes have been washed, some drycleaned. Some will have repairs. Some will be new with tags, unworn. These will be noted at the time of sale.

Items with imperfections will be marked as ‘as is’ to inform buyers.

As per Australian consumer law, refunds are offered on items that are deemed faulty or do not do what is reasonably intended. Refunds are not issued on change of mind or items that do not fit.

All secondhand electrical goods have been checked, tagged and tested by an accredited ATTA professional tester and electronics engineer for your safety. If for any reason the item is faulty when you get home, please return the item with your receipt to Gently Held Vintage for a full refund. Chandeliers, pendant light fittings must be installed by a qualified electrician as per Standards Australia AS/NZS 3000:2018, Electrical installations.

Afterpay

Afterpay is available in store and online.